Privacy Policy

Privacy Policy for Ashland Comfort Control, Inc. dba Comfort Control Ohio

 Effective Date: March 17, 2025

At Ashland Comfort Control, Inc. dba Comfort Control Ohio ("Comfort Control Ohio," "we," "our," "us"), we value the privacy of our customers and website visitors. This Privacy Policy outlines how we collect, use, store, and protect your information when you interact with our website or use our services. By accessing our website or engaging with our services, you agree to the practices described in this policy.

Comfort Control Ohio will be collecting opt-in verbally from their customers. The customers will be able to opt in to receive messages either in person at their physical location, or over a phone call if the customer calls. When a customer is registered for the first time, they are asked to provide the phone number, and staff is trained to ask If the customer would like to opt in to SMS-based billing notifications, appointment reminders, Dispatch notification and job completion surveys. They will be verbally informed that "Message and data rates may apply", "Message frequency may vary", and they can "text HELP for support or more information and STOP to unsubscribe, at any time and no further messages will be sent." They will also be informed that their information will not be shared with third parties.

By submitting our contact form and signing up for texts, you consent to receive text messages from Comfort Control at the number provided, including messages sent by auto dialer. Consent is not a condition of purchase. Msg & data rates may apply. Msg frequency varies. Unsubscribe at any time by replying STOP or clicking the unsubscribe link (where available) and no further messages will be sent. Reply HELP for help.

1. Information We Collect

We collect two types of information: Personal Information and Non-Personal Information.

1. Personal Information:

When you interact with our website or request services, you may provide us with the following personal information:

• Name
• Address
• Phone number
• Email address
• Payment information (for billing purposes)
• Service-related data (e.g., service requests, preferences)

1. Non-Personal Information:

We also collect non-personal information automatically as you use our website, including:

• IP address
• Browser type
• Device type
• Pages viewed and interaction data

2. How We Use Your Information

We use your personal and non-personal information for various purposes, including:

• To provide and improve our services
• To respond to inquiries and service requests
• To process payments and manage billing
• To send relevant communications, such as service updates, promotions, or customer support messages
• To comply with legal requirements and regulations
• To improve our website and user experience

3. Digital Communications

We may communicate with you digitally via email, phone, or text message for purposes such as:

• Service updates or appointment reminders
• Promotional offers (if you have opted in)
• Customer service inquiries or troubleshooting

By providing your contact information, you consent to receive communications from us related to our services. You may opt-out of marketing emails by following the unsubscribe instructions in any marketing communication or by contacting us directly.

4. Data Storage and Security

We take the security of your personal information seriously. We implement reasonable technical, administrative, and physical safeguards to protect your data from unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet or method of electronic storage is 100% secure, and we cannot guarantee absolute security.

Your personal data may be stored on secure servers located in the United States or other locations. By using our services or website, you consent to the transfer of data across borders where necessary for storage and processing.

5. Data Retention

We retain personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, comply with legal obligations, resolve disputes, and enforce agreements. When personal data is no longer needed, we will take steps to securely delete or anonymize it.

6. Sharing Your Information

We do not sell or rent your personal information to third parties. However, we may share your data with trusted third-party service providers for the purpose of operating our business (e.g., payment processors, customer service platforms, etc.). These third parties are obligated to use your information only as necessary to provide services to us and are prohibited from using it for their own purposes.

We may also disclose your information if required by law or in the event of a legal proceeding, such as a subpoena, court order, or government request.

7. Cookies and Tracking Technologies

We use cookies and other tracking technologies to enhance your experience on our website, analyze site usage, and improve our services. Cookies are small files that are stored on your device to remember your preferences or activities.

You can manage cookie settings through your browser settings. However, disabling cookies may affect your ability to use certain features of our website.

8. Your Privacy Rights

Depending on your location, you may have certain rights regarding your personal data, including:

• The right to access and request a copy of your personal data
• The right to correct or update your personal data
• The right to request the deletion of your personal data
• The right to withdraw consent for the processing of your personal data (where applicable)
• The right to object to processing or request restriction of processing

To exercise any of these rights, please contact us at info@comfortcontrolohio.com.

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party websites you visit.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. When we update this policy, we will revise the effective date at the top of this page. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.

11. Terms and Conditions

Comfort Control Ohio will be collecting opt-in verbally from their customers. The customers will be able to opt in to receive messages either in person at their physical location, or over a phone call if the customer calls. When a customer is registered for the first time, they are asked to provide the phone number, and staff is trained to ask If the customer would like to opt in to SMS-based billing notifications, appointment reminders, Dispatch notification and job completion surveys. They will be verbally informed that "Message and data rates may apply", "Message frequency may vary", and they can "text HELP for support or more information and STOP to unsubscribe, at any time and no further messages will be sent." They will also be informed that their information will not be shared with third parties.

By submitting our contact form and signing up for texts, you consent to receive text messages from Comfort Control at the number provided, including messages sent by auto dialer. Consent is not a condition of purchase. Msg & data rates may apply. Msg frequency varies. Unsubscribe at any time by replying STOP or clicking the unsubscribe link (where available) and no further messages will be sent. Reply HELP for help.

11. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

Ashland Comfort Control, Inc. dba Comfort Control Ohio
805 E. Main Street

Ashland, OH 44805
Email: info@comfortcontrolohio.com
Phone: 419-281-0144