Residential Comfort Advisor

Job Summary:

Comfort Control is a family owned, customer focused, service company and the premier Heating, Air Conditioning and Plumbing contractor in North Central Ohio. We are seeking to add a Residential Comfort Advisor (RCA) to our friendly, energetic, and enthusiastic team. We take pride in providing the absolute best experience for our customers, the best products on the market and have the highest standards for installation and service. Our vision is to consistently exceed our customers’ expectations, provide our employees and their families a place they are proud to work and give back to the community that has supported us since 1980.

If you are self-motivated, outgoing, enthusiastic, and goal-driven this position may be for you. You will also be confident, dependable, have a positive attitude and constantly be focused on providing an exceptional experience for our customers. This is a sales position, therefore the ability to effectively communicate in person, over the phone and electronically is imperative to having success.

 Job Responsibilities:

- Will be responsible for managing, tracking, and running residential HVAC, Plumbing, Fireplace and Water Treatment sales leads throughout North Central Ohio.
- Will serve as the primary contact for customers regarding upcoming and ongoing installation projects.
- Will be responsible for ensuring the successful hand-off and completion of sold projects to the appropriate department managers.
- Will be required to participate in person at weekly scheduling and sales meetings in Ashland office.
- Will be responsible maintain an up-to-date, electronic version of their schedule/calendar for all members of the company to have access.
- Will be responsible for assisting with the development, implementation, and monitoring of marketing strategies that align with company objectives and effectively attract new business.
- Will assist the Branch Manager in preparing sales budgets, forecasts and targets and measuring performance relative to these standards.
- Will be responsible for staying up to date on the most recent technology, equipment, utility rebates, etc. as they pertain to our business units and how they can best be implemented to provide convenience or value for customers and efficiencies for the company.
- Will frequently travel to job sites, customer homes, trade shows and professional development functions and will need to always maintain a professional appearance.
- Will be required to perform all necessary site surveys, measurements, load calculations, existing equipment verification and equipment selections to ensure customers are receiving the proper equipment for their needs.
- Will be expected to maintain normal office hours throughout the week (7:00 am – 4:00 pm) and occasionally work nights and/or weekends consistent with the needs and availability of our customers.
- Job performance will be evaluated on the overall sales and profitability of individual sold jobs and the growth of new business in community surrounding their specific branch location.

 Requirements:

- Minimum 5-years of experience in HVAC, Plumbing, Engineering, or Sales is preferred.
- Above average to excellent computer skills, familiarity, and comfort with technology.
- Will demonstrate excellent written and verbal communication skills as well as 100% follow-through on all sales leads and customer requests.
- Will be expected to handle customer financing and occasionally handle money and therefore must have high morals and act with the utmost integrity.
- Thrives in a fast-paced work environment under minimal supervision with the ability to organize and prioritize work to meet deadlines and customer expectations.
- Will demonstrate an understanding of construction estimating, job costing and residential load calculations to provide detailed, accurate proposals and maximize project gross profit margins.
- Clean driving record and the ability to pass a pre-employment drug screen and background check.
- Will occasionally be required to work in dirty/uncomfortable areas such as attics and crawlspaces to perform their job.
- Will be responsible for learning and staying up to date on all state and local codes, technology, trends, company estimating software, consumer financing, utility rebates and any other programs or items that pertain to the HVAC and Plumbing industry.

 Benefits Include:

- Base salary with sliding commission scale based on individual job profitability.
- Compensation Based on Qualifications and Relevant Work Experience
- Company supplemented Health, Vision and Life Insurance
- Accrued Paid Holidays/Vacations/ Sick time
- T. Rowe Price Simple IRA with 3% Company Match
- Continuing Education & Tuition Reimbursement (up to $2,000/yr)
- Tool Allowance & Health & Wellness Reimbursement Programs
- Company Sponsored Clothing, Outings and Team Building
- Company vehicle and/or mileage reimbursement
- Company cell phone, laptop and/or tablet